Terms & Conditions

Effective Date: [Insert Date]

Welcome to Restora – Multi-Cuisine Restaurant, your go-to destination in Hyderabad for delicious food, fast delivery, and hassle-free takeaways. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions.

1. Introduction

These Terms and Conditions govern your use of our website (restora) and our food ordering, delivery, and takeaway services. Please read them carefully before placing any order.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old.

• You are legally capable of entering into binding contracts.

• All information provided during registration or ordering is accurate and up-to-date.

3. Services Offered

We provide:

• Dine-in services at our restaurant

• Online food ordering via our website

• Home delivery across selected areas in [City]

• Takeaway and pickup orders

4. Orders & Payment

• Orders must be placed through our official website or WhatsApp ordering system.

• We accept online payments via credit/debit cards, UPI, and cash on delivery.

• All prices are inclusive of applicable taxes.

• Once an order is placed and confirmed, it cannot be modified or canceled if preparation has already begun.

5. Delivery Policy

• Estimated delivery time is 30 to 60 minutes, depending on your location and order volume.

• Delivery is available within our serviceable  areas only.

• We are not liable for delays caused by factors beyond our control (traffic, weather, etc.).

6. Takeaway Policy

• Customers can place takeaway orders online and collect food from our restaurant during working hours.

• Please provide a valid order ID at the time of pickup.

7. Refunds & Cancellations

• Orders can be canceled within 5 minutes of placing them.

• Refunds will be issued only if:

  • The order was not delivered.

  • The delivered item was incorrect or spoiled.

• Refunds will be processed within 5–7 business days via the original payment method.

8. Food Allergies & Preferences

• Please mention any food allergies, preferences, or dietary restrictions while placing the order.

• We are not responsible for allergic reactions if not informed in advance.

9. Intellectual Property

• All content, including text, images, logo, and branding, is the intellectual property of Restora and may not be reused without permission.

10. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Disrupt or interfere with our website or services.

• Post offensive, abusive, or defamatory content.

11. Privacy

We respect your privacy. Any personal information provided is handled as per our [Privacy Policy].

12. Amendments

We reserve the right to modify these Terms & Conditions at any time. Continued use of our website implies acceptance of the updated terms.

13. Contact Us

For queries or complaints, please contact us at:
📞 +91 912 345 6789
📍 Restora Restaurant, restora
✉️ Email: [info@yourdomin.com]